Shipping policy
Shipping Policy - Aflah Perfumery
Welcome to Aflah Perfumery! We are delighted to provide you with a luxurious shopping experience. Below is our shipping policy, outlining the options available for delivering your order.
1. Shipping Methods
We currently offer two shipping options:
-
Standard Shipping
Delivered within 5-7 business days for all orders. -
International Shipping
Delivered within 7-14 business days to select international destinations. Shipping times may vary depending on the country.
2. Processing Time
All orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next available business day. Once your order has been processed, you will receive a shipping confirmation email with tracking details.
3. Shipping Locations
We ship within the United States and to select international destinations. If your country is not available at checkout, please contact us at support@aflahperfumery.com for assistance.
4. Order Tracking
Once your order ships, you will receive a tracking number via email. Please allow up to 24 hours for tracking information to update after the package leaves our warehouse.
5. Shipping Delays
While we aim to deliver your order promptly, there may be delays due to factors beyond our control, such as:
- Weather conditions
- Carrier delays
- Customs processing (for international orders)
If you experience any shipping issues, please reach out to our customer service team at support@aflahperfumery.com.
6. Lost or Stolen Packages
Aflah Perfumery is not responsible for lost, stolen, or damaged packages once they have been delivered to the provided shipping address. If your package is lost or stolen, please contact the carrier directly to file a claim. We recommend double-checking your shipping address at checkout to ensure accuracy.
7. Address Changes
Once your order has been processed and shipped, we are unable to make changes to the shipping address. Please verify that all details are correct before completing your order. If you notice an error, contact us immediately at support@aflahperfumery.com, and we will assist you as best we can.
8. International Shipping & Customs
International orders may be subject to customs fees, taxes, and duties, which are the responsibility of the customer. These charges vary by country and are not included in the shipping cost. Aflah Perfumery is not responsible for any delays, additional fees, or taxes incurred during customs processing.
9. Packaging
We take great care in packaging your order to ensure it arrives in perfect condition. Each item is securely packaged with protective materials, and every perfume is beautifully boxed, making it ideal for gifting.
10. Customer Support
If you have any questions or concerns regarding shipping or your order, our customer service team is here to assist you:
- Email: support@aflahperfumery.com
- Phone: +91 6393071682
- Business Hours: Monday - Friday, 9:00 AM - 5:00 PM EST
Thank you for choosing Aflah Perfumery. We look forward to delivering exceptional fragrances straight to your doorstep!